Human Resources

Equality & Diversity

Managing Difficult Staffing Situations

Performance, Pay and Benefits

Service & Policy Reviews

Recruitment & Selection

Research

Training

Your staff may be your greatest asset, but managing the human resource can often involve complex and difficult issues. There may be times when you need advice, support and guidance in how to deal with them.

We also specialise in the provision of mentoring for Boards, Managers and HR specialists as well as support for the management of change.

We have extensive experience in supporting housing, voluntary and statutory organisations to;

• Review HR Policies and procedures to comply with legal and best practice requirements

• Review service delivery and customer-facing processes/systems to ensure best practice and eliminate institutional discrimination

• Develop staff awareness of personal and organisational responsibility in equality and diversity

• Develop managers' skills and knowledge to deliver equality and diversity in employment and service delivery

• Undertake equality and diversity audits in employment and service delivery

• Developing effective strategies for managing difficult staffing issues, balancing the rights of the employee and the responsibility of the employer to service users and colleagues
  

• Reviewing organisational organisational policies and procedures to manage sickness and absence, conduct and capability

• Undertaking independent investigations into allegations of misconduct and attending disciplinary interviews to support managers

• Trades Union liaison

• Training managers and supervisors to effectively manage difficult staffing issues

• Mediation between staff in 'dysfunctional' situations, including allegations of bullying and racial harassment

We can help you;

• Develop effective approaches to performance management and appraisal

• Establish Competence based approaches to pay and reward

• Undertake and Salary and Benefits reviews and develop flexible approaches to pay and reward that support diverse business needs

• Undertake Equal Pay audits and establish a job evaluation framework free of gender bias

We can help you ;

• Undertake Best Value and Service Reviews of the Human Resource function

• Review Staff Handbooks and Terms & Conditions of Employment

• Develop best practice in managing work/life balance

• Review staff Codes of Conduct

• Ensure Dignity at Work, dealing with bullying and racial harassment

We have particular skills in developing competence based approaches to recruitment, selection and staff development.

We also offer a full service in the recruitment and selection of senior managers and Chief Executives.

We have considerable experience in undertaking;

• Equality and diversity audits and surveys

• Employee satisfaction surveys

• Independent exit interviews

Training Courses

We provide in-house training for Board Members, Managers and staff on Employment, Equality and Diversity issues. Typical courses include;

• Employment issues for board members

• Employment law for managers

• Managing difficult staffing situations

• Mediation for Managers

• Staff supervision and management

• Equality and diversity awareness for boards, managers and front line staff

• In depth training on specific diversity issues such as BME, disability, sexuality

• Recruitment and Selection for managers

Training Management

We can help you develop an effective framework to manage your organisation of training using;

• Competence based approaches to training including the establishment of appropriate technical and behavioural competencies

• Structured training needs analysis

• an efficient system for training evaluation